Last updated: 10 June 2026
This page summarises the refund & cancellation policy for Sva — Detox subscriptions purchased from BastionGuard Medical Technologies Pvt. Ltd. By starting a trial or paying for a subscription, you agree to the terms below in addition to our Terms of Service.
1. 7-day Free Trial
Every new subscription begins with a 7-day free trial. We collect your card details upfront via Razorpay to set up a mandate, but ₹0 is charged during the trial. You may cancel anytime in those 7 days from Sva → Profile → Subscription → Cancel. If you cancel before day 8, no amount is debited from your account.
2. After the Trial — No Refunds
Once the trial ends and the first ₹199 (GST inclusive) is charged on day 8, we operate a strict, no-refund policy for that billing cycle. This includes (but is not limited to):
- Forgetting to cancel before day 8.
- Not using the app for the paid month.
- Changing your mind after the charge.
- Uninstalling the app while the subscription is active.
3. Cancellation After Charge
You can cancel a paid subscription anytime to stop future renewals. Your Pro access remains active until the end of the current billing cycle, then the account drops to free tier (paywalled). No pro-rata refund is issued for the unused portion of the current cycle.
4. Exceptional Refunds
We may, at our sole discretion, issue a refund in narrow exceptional cases such as:
- Duplicate charges caused by a Razorpay or Sva system bug — verifiable on the Razorpay transaction log.
- Unauthorised charge reported within 7 days of the charge date and confirmed via Razorpay dispute mechanism.
- Service outage longer than 72 continuous hours preventing use of the app, confirmed by our incident records.
These exceptional refunds are processed back to the same Razorpay payment method within 7–10 business days after approval. We do not issue cash, UPI direct, or third-party refunds.
5. How to Request a Refund
Email info@bastionguardhealthcare.in within 7 days of the charge, including:
- Your Sva account email.
- The Razorpay payment ID (visible on the GST invoice email you received from us).
- A short reason for the request.
We respond within 3 business days. Approved refunds are processed via Razorpay; the funds reach your bank/card within 5–7 working days from the approval date depending on your bank.
6. Chargebacks
We strongly recommend contacting info@bastionguardhealthcare.in before raising a chargeback with your bank. Unauthorised chargebacks may result in account suspension and recovery of associated fees.
7. Plan Changes & Pricing
Sva Pro is ₹199/month (GST inclusive) at the time of writing. We reserve the right to change pricing for future billing cycles with at least 30 days' notice via email. Existing subscribers can cancel before the new rate kicks in if they don't accept the change.
8. Contact
Refund questions, escalations, or grievance redressal:
BastionGuard Medical Technologies Pvt. Ltd.
372/E 1, Karunya Building, Podiyadi, Pathanamthitta – 689110, Kerala, India
GSTIN: 32AAOCB1809M1ZK
Email: info@bastionguardhealthcare.in
This refund policy forms part of the Sva — Detox Terms of Service. Where this page conflicts with the full Terms, the more specific language in this page applies.